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Privacy Policy

Privacy Policy

This Privacy Policy explains how Open Lens processes personal data when you visit the website, make an inquiry, book photography services, review galleries, or receive files. It also explains the main purposes, sharing practices, retention approach, and rights available under applicable law.

Terms of ServiceContact
Effective DateAs stated in policy
ScopeAll users of our services
QuestionsContact
Privacy Office

Contact Information

Privacy email
[email protected]
Privacy phone
+45 34 48 23 99
Postal address
Algade 45, 5500 Middelfart
Privacy contact

Use the contact details below for privacy questions and rights requests.

Contact Page
Data Category

Data We Collect

We may process contact details, inquiry content, project requirements, product counts, shot lists, reference materials, booking records, payment-related information, gallery access data, communication history, and technical data such as device and browser information. Where relevant, we also process image files and related metadata needed to plan, produce, review, and deliver photography services.

The data collected depends on the inquiry, booking, and delivery steps used.
Collection Source

How We Collect Data

We receive personal data from website forms, email, phone calls, planning calls, booking communications, file uploads, gallery interactions, and payment or delivery steps. We may also generate limited technical and administrative data from the operation of the website and service workflow.

Most data comes directly from the person making the inquiry or booking.
Cookie Types

Types of Cookies

We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their function.

Cookie use is limited to standard operational and analytical purposes.
User Controls

Cookie Controls

You can usually block or delete cookies through your browser settings, and where a consent banner is used, you can change your preferences for non-essential cookies. Some site functions may not work properly if certain cookies are disabled.

Browser settings and consent tools may be used to limit non-essential cookies.
User Rights

Your Rights

Depending on your location and the applicable law, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, and ask for restriction or portability in limited cases. Some requests may be declined where we must keep data for legal, contractual, or security reasons.

Available rights may vary depending on the legal basis and local law.
Requests

Submitting Requests

To exercise a privacy right, provide enough information for us to identify the relevant record and assess the request. We may need to verify your identity before responding, and we will handle the request within the period required by applicable law or explain why more time is needed.

Requests are reviewed before action is taken to protect data security.
Data Retention

Data Retention

We keep personal data only for as long as needed for the relevant inquiry, booking, delivery, accounting, dispute handling, or legal compliance purpose. When data is no longer required, it is deleted, anonymized, or archived in a limited form where retention is still necessary.

Retention depends on the purpose for which the data was collected and any legal duty to keep it.
Policy Updates

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, processing practices, or legal requirements. The revised version will apply from the date it is made available unless a different effective date is stated.

We review this policy when our practices or legal obligations change.
GDPR
EU framework

GDPR Overview

Where the GDPR applies, we process personal data on a lawful basis such as performance of a contract, steps taken before entering into a contract, legal obligation, legitimate interests, or consent where required. We limit processing to what is relevant for the service relationship and website operation.

If you are in the European Economic Area, the GDPR may apply to our processing of your personal data.

Reference framework
Regulation
General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority
Datatilsynet
This section is intended for individuals whose data is protected by the GDPR.
GDPR aware

Your GDPR Rights

Where the GDPR applies, you may have rights to access, rectify, erase, restrict, object to processing, and receive a copy of certain data in a portable format. If processing is based on consent, you may withdraw consent for future processing, without affecting prior lawful processing.

GDPR rights are handled according to the legal basis and the nature of the request.
01 · Purpose

Purposes of Processing

We use personal data to respond to inquiries, review product counts and style requirements, prepare quotes and delivery plans, arrange sessions, manage approvals, produce and edit images, deliver files, process payments, maintain records, secure our systems, and meet legal and accounting obligations. We may also use limited technical data to operate and improve the website.

Processing is tied to the service workflow and website operation.
02 · Sharing

Service Providers

We may share personal data with trusted service providers that support website hosting, communications, file storage, payment processing, analytics, or delivery of galleries and files. These parties may process data only on our instructions and for the limited purposes of providing their services.

Service providers receive only the data needed to perform their assigned functions.
03 · Legal basis

Legal Disclosures

We may disclose personal data when required to comply with law, court orders, tax obligations, or lawful requests from public authorities. We may also share information to establish, exercise, or defend legal claims.

Legal disclosures are limited to what is necessary in the circumstances.